Shipping Policy


Web Orders

Orders placed after 2pm Pacific time will be processed on a best effort the same day.   Otherwise, they will be processed the following work day.

 

Return Policy


Consumables and Parts

Consumables and Parts returned within 14 days of purchase are refundable with a 25% restocking fee.

Electronics and boards 

Electronics and boards are not returnable.  Please contact our service department or your account manager to insure you are ordering the correct item.

 

General Shipping and Return Policy

Please contact PFS Customer Service at 714-238-1133 (sales1@pfsgraphics.com) to receive a credit/refund.  Alternatively, contact your account manager to discuss any potential fee waivers.  A return address will be provided for your use. Note that refunds are for the cost of the product only. Customers are responsible for return shipping costs and arrangements. All returns must be in their original, undamaged manufacturer packaging with a packing slip or invoice. The returned products are subject to inspection for damage or use prior to issuance of a credit or refund.  

Products returned after 14 days of purchase or without pre-authorization through Customer Service or your account manager will not be refunded.  

C.O.D returns will not be accepted.

 

 

 

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