How do I schedule a service call?

Call us at (800) 398-5283 x232 or email [email protected]. For CA customers, you can also reach the local team directly at (714) 238-1133 x232. For AZ, call (602) 437-9200 x12. Our service coordinators will gather equipment details, confirm technician availability, and schedule a visit. For fastest dispatch, have the equipment make, model, and serial number ready when you call.

Do you service equipment you did not sell?

Yes. We service most commercial printing and finishing equipment regardless of where it was purchased, as long as we hold current manufacturer certification for that equipment. Call us to confirm coverage for your specific make and model before scheduling.

What is your typical response time for emergency repairs?

For customers in our California and Arizona direct-service territories, we target same-day or next-business-day response for emergency calls, subject to technician availability. PFS CARES contract customers receive dispatch priority over time-and-material calls. National accounts are coordinated on a case-by-case basis.

Do your technicians carry parts, or will I wait for parts to be ordered?

Our technicians carry a stocked parts kit covering the most common wear components for the equipment they service. For less common parts, we typically source them within one to three business days through our direct manufacturer relationships. We will provide a clear timeline estimate before proceeding with any repair requiring special-order parts.

What certifications do your technicians hold?

Our 20+ technicians hold active manufacturer certifications across the equipment categories we service, including RMGT, Challenge, Mimaki, Xante, Oki/IntoPrint, CET Color, MBM, Polar/Mohr, and others. Before scheduling, ask us to confirm which certified technician will be assigned to your equipment type.

What is the difference between time-and-material service and a PFS CARES contract?

Time-and-material service means you pay standard hourly labor plus parts when something breaks. A PFS CARES contract provides scheduled preventive maintenance visits, priority dispatch, discounted labor rates, and parts discounts for an annual contract fee. Most customers with critical production equipment find that a CARES contract more than pays for itself in reduced downtime and labor savings within the first year.

Do you use OEM parts or aftermarket parts?

We use genuine OEM (original equipment manufacturer) parts on all repairs. Aftermarket parts may be less expensive upfront but can introduce reliability issues, void manufacturer warranties, and affect print quality. We source directly from manufacturers through our authorized dealer relationships.

Can you service government or institutional accounts?

Yes. We have significant experience serving government agencies, university print centers, and institutional operations. We can provide the documentation, insurance certificates, and compliance requirements typically needed for government and institutional purchasing. Contact us to discuss your specific procurement